Support and error messages

Questions, notes and corrections

For questions about your order, a report or the website, write to us at support@catamaran-radar.com. We normally reply within one working day.

No system is free of errors

Our reports are compiled from thousands of listings in several languages, from builder's documentation, boat tests and owners' accounts. We check every report before it is sent and fix any error we find at its source. Even so, a listing may have been misread, a figure may be missing or a detail may no longer be correct.

If you find an error or something is not accurate, please write to us. Every report helps – you and all other buyers.

What helps us when you report an issue

• Your order number or the date of your order, if the issue concerns a report.
• The boat (model, year of build) or the link to the listing.
• The place in the report or on the website and what you believe is wrong there – ideally with the correct figure and a source.

What happens next

We review your report, correct the error at its source – in the data, in the assessment rule or in the report template – and tell you what we have changed. If the error materially affects your report, you will receive a corrected version.

Withdrawal and refund

The quickest way to withdraw from a contract is via Withdraw from contract. The terms are set out in the instructions on withdrawal and the Terms and Conditions.